Shipping & Returns
Shipping
Free 3-Day Shipping on all domestic orders over $200.
We offer international shipping. All shipping fees, taxes, and duties are calculated at checkout based on your location.
Returns
We accept returns within 5 days of delivery.
Items must be unworn, unwashed, and in original condition with all tags attached.
Final sale merchandise is not eligible for return or exchange.
Are shipping fees refundable?
Shipping fees are non-refundable unless your item arrives damaged or you received the wrong product.How do I start a return?
To initiate a return, fill out the form below. We’ll guide you through the next steps.
Frequently Asked Questions
When will my order ship?
Our gowns are made-to-order. When a dress is made-to-order, it means we begin crafting your piece only after your order is placed. This approach allows us to give each design the care and precision it deserves while reducing waste and supporting more sustainable practices. Your gown is made intentionally, with love—for you and for the planet.
Please allow up to 3 weeks for production, as your dress is thoughtfully created from start to finish. You’ll receive tracking information via email once your order is on its way.
How do I choose the right size?
For the best fit, we recommend choosing your size based on your larger measurement—whether that’s your bust, waist, or hips. If you’re between sizes, sizing up ensures a more comfortable fit and allows for easy tailoring if needed.
Are shipping fees refundable?
Shipping fees are non-refundable unless your item arrives damaged or you received the wrong product.
Need Help?
Our team is happy to assist you.
Email: sales@andreaosei.com
Hours: Tuesday – Saturday, 10 AM–6 PM EST